USE OF THE SITE & PROHIBITIONS
The Site allows you to view articles, content and shop online. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) collecting information about users’ personal information; (c) post false, inaccurate, misleading, defamatory, or libelous content; (d) take any action that may damage our website;
(e) use our trademarked name "CARESOLE" to misrepresent that you are selling our products without our permission. You must not transmit any worms or viruses or any code of a destructive nature.
PAYMENTS AND PROCESSES OF INVOICES
Caresole has the sole discretion to provide the terms of payment. Unless otherwise agreed, payment must first be received by Caresole prior to the latter’s acceptance of an order. Unless credit term has been agreed upon, payment for the products shall be made via credit card. Invoices are due and payable within the time period noted on your invoice, measured from the date of the invoice. An order may be invoiced separately. Caresole has all the discretion to cancel or deny orders. Caresole is not responsible for pricing, typographical, or other errors in any offer by Caresole and reserves the right to cancel any orders arising from such errors.
DOMESTIC (USA) / INTERNATIONAL SHIPPING & HANDLING
For all domestic (USA) orders, please allow between 2-4 weeks for shipping and handling, unless expedited shipping was selected upon checkout. For all international (outside of USA) orders, please allow between 2-7 weeks for shipping and handling. We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
EDITING/CHANGING YOUR ORDER (QUANTITY, SHIPPING ADDRESS ETC)
We allow a 24 hour window from the moment your order is placed for you to edit or change your order, whether it be which items you ordered, the quantity of those items, shipping address etc. Your detailed order receipt that shows your complete order will be emailed to you automatically to the email address you provided upon submitting your order. If you notice any discrepancies there, for example: you would like 2 insoles instead of 3 or you forgot to put your apartment number in your address, you must alert us via phone, not email, within 24 hours. Our customer support phone number is: 1-877-334-3354 and hours are 8am - 6pm, Eastern Standard Time, Monday - Friday. Once these 24 hours have passed, our shipping department will then finalize your order for shipment and any changes requested cannot be made to your order.
SATISFACTION GUARANTEE & RETURN POLICY
All Caresole products, unless otherwise stated, are covered by our 30 day satisfaction guarantee. If you are not satisfied with your purchase, you must contact us within 30 days of completing your order at firstname.lastname@example.org BEFORE returning the product. Please clearly state that you would like to request a refund in your email. Returning your purchase without first contacting us at email@example.com will negate the 30 day satisfaction guarantee. Upon receiving your request, we will provide you with an address to send your return to. In your return package please include a printed copy of your email correspondence with us stating that you are returning your item for a refund. If you negate any of the above requirements, you will not qualify for a refund. Please keep in mind, we do not reimburse shipping costs to return an item. As well, all refunds, either partial or full, may take up to 10 days to process and appear on your statement. Any concerns or inquiries regarding Caresole products should be directed towards the following email address: firstname.lastname@example.org
From time to time, Caresole may endorse, promote or suggest services and/or products. Caresole’s recommendations will be based solely on Caresole’s determination that the service/product is of value to users based on a review thereof by Caresole, and/or Caresole’s relationship with the provider/producer of such service/product and/or Caresole’s prior usage of such service/product. Caresole may be compensated for its recommendations. Caresole's policy is to conduct to the best of its ability an unbiased review of such services/products. If a service/product does not meet Caresole’s standards or expectations, or is deemed unsafe or is likely to be unsafe, such findings will be noted in the corresponding review of such service/product. Notwithstanding the foregoing, no review shall be deemed to be a guarantee, representation or warranty as to the suitability of any service/product for any particular purpose, and no review should be relied upon by any person in making a determination to purchase, acquire or utilize any such service/product. The determination to utilize any service/product for which Caresole provides a recommendation shall be solely the responsibility of the person utilizing such service/product and Caresole shall not be liable in any way as a result of any such person’s use of any such service/product.
EDITING, DELETING & MODIFICATION
We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. YOUR CONTINUED PARTICIPATION IN OUR PROGRAM, VISIT AND SHOPPING IN OUR SITE FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.
ACKNOWLEDGEMENT OF RIGHTS
You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the Program except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.
This Agreement shall be governed by and construed in accordance with the substantive laws of USA, without any reference to conflict-of-laws principles. Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of US, to the exclusion of any other courts without giving effect to its conflict of laws provisions or your actual state or country of residence. The entire agreement between the parties with respect to the subject matter hereof is embodied on this agreement and no other agreement relative hereto shall bind either party herein.
Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice. In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.
These terms and conditions, including the policies incorporated herein by express reference, constitute your entire agreement with us with respect to your use of our website.